Frequently Asked Questions

What is a flat rate exchange?
A serviceable unit exchanged for a removed unit that has the same type of repair under normal wear conditions.

What warranty is given to the repairs?
Our Limited Service Warranty can be found on our home page.

What is the average lead time?
Overhaul 5-7 business days Repairs 3-5 business days

What are the methods of payments?
Customers can apply for term accounts based on credit approval. C.O.D, and all major credit cards are accepted.

What is the return policy on core units?
Core units must be returned within 14 calender days from the date of purchase

How long are quotes valid?
Quotes will expire in 30 calender days.

What if I have an A.O.G?
If this occurs after business hours please contact: 786-306-8117